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Due Diligence

Know your suppliers, before something goes wrong

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Every food business is one incident away from having to prove in court it did everything right, not just believe it, and Section 21 of the Food Safety Act 1990 only gives you a defence if you have the evidence. Due diligence isn't paperwork for its own sake. It's the difference between walking in prepared and walking in hoping.

Due Diligence Services

We’ve managed supplier due diligence for brand owners, wholesalers, and retailers for over two decades. We know what good looks like on paper and what it actually looks like in practice, and we build that judgement into every review.

Supplier onboarding

We check certification status, audit scope, and non-conformance close-out before a supplier joins your chain, since a certificate confirms they passed on a given day, not that they’re still compliant now.

Where a supplier isn’t certified, we assess the gap and advise whether to proceed, wait, or add conditions, giving you a documented decision.

Ongoing management

Certificates expire more often than suppliers notice. We track renewal dates and flag lapses before they become a gap in your file, alongside signals like non-conformances or complaints.

Review frequency is risk-based, not a flat calendar, so higher-risk suppliers get closer attention and the whole base stays under active oversight.

Specifications

A specification tells you what a product should be. Sampling tells you whether what’s arriving actually matches it, since correct paperwork doesn’t guarantee the pallet is right.

We assess incoming and in-range products against agreed quality attributes batch to batch, extending to microbiological or chemical testing for higher-risk products.

Product assessment and analysis

Where a product falls outside standard, that assessment becomes part of your due diligence record, evidence you were actively checking deliveries, not accepting them on trust.

Assessment covers visual and sensory checks, extending to microbiological or chemical testing for higher-risk products, closing the gap between spec and what’s actually arriving.

Customer complaint handling

A complaint is often the first external sign of a gap in an otherwise compliant system, and its handling record becomes evidence if the incident escalates.

We capture batch data, investigation findings, root cause, and corrective action for every complaint through to close-out, with aggregated data surfacing recurring root causes an isolated view wouldn’t show.

FAQs

Questions? We have the answers

If you need additional support please contact us.

Don't wait for a court to test your due diligence defence. Build the evidence now, while it's still your choice to.